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            Feedback & Questionnaire

            KENYA BUREAU OF STANDARDS (KEBS) CERTIFICATION BODY (CB)
            QUESTIONNAIRE FOR CUSTOMER FEEDBACK
            November 12, 2020
            Reference Number: 
            SECTION A (OPTIONAL): CUSTOMER DETAILS
            Name of Respondent:
            Name of organization:
            Postal Address:
            Telelephone Number:
            Email Address:
            Fax Number:
            SECTION B: INFORMTION ON CERTIFICATION SYSTEM
            Is your Management System certified by the KEBS Certification Body ?              No     Yes
            If yes, to what standard ?   ISO 9001
              ISO 14001
              ISO 22000
              HACCP
              OHSAS
            Other, Specify

            If NO, would you consider KEBS certification?        Yes     No (If yes, it is mandatory you complete "section A" to enable us contact you)
            If no, Kindly explain
            SECTION C: CUSTOMER CARE
            When interacting with staff of the KEBS Certification Body: Do you feel valued ?               No     Yes
            If NO, please explain
            Do you receive timely feedback when you communicate with us ?               No     Yes
            Do you get adequate information for any queries you make to the Certification Body ?        No     Yes
            SECTION D: COMPETENCE :
            Are Surveillance / Certification Audits carried out on time?               No     Yes
            Concerning KEBS CB auditors, are they:
              Yes  No
            Knowledgeable of basis documents?
            Thorough?
            Courteous and respectful
            Punctual
            Objective
            Value adding to the system

            HUR/OP/01/F1 1/1
             

             

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